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JOB DETAILS

Central Call Center Assoc II-Part time

Job Number: 47925
Location:
Auburn, WA
Job Category: Clerical / Admin Support
Employment Type: Part Time - Regular
FTE: 0.5
Specialty: Not Applicable
Department: MultiCare Access Center
Shift: Day
Work Schedule: M-F Shifts Vary

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Position Summary:
The Centralized Call Center Associate II (CCCA-II) answers incoming phone calls and makes out-bound calls in a centralized setting from patients, family members or physicians’ offices concerning referrals for services provided in specialized clinics requiring broader knowledge of diverse and wide-ranging scheduling procedures. The incumbent reviews the referral information to ensure completeness; clarifies and/or collects any missing information and follows up with the clinic to determine the appropriate provider to schedule. The incumbent uses an electronic system (Epic) to schedule tests, appointments, admissions in adherence with varying and dissimilar practice protocols for assigned clinics.
The CCA II is the second level of a 3-tiered job family. Placement in the CCA II position is based on a combination of organizational need and demonstrated satisfactory performance.  The incumbent performs the duties of the CCA II and occasionally performs duties at the CCA I, as department needs flux. The CCA II position has the skill set to services all or nearly all of the Primary Care Physicians Clinics. The ideal candidate possesses exceptional customer service skills, ability to communicate with a diverse age and ethnic population, attention to detail, knowledge of medical terminology plus the ability to problem solve within the scope of the position’s responsibilities.

Minimum Requirements:
Two (2) years of office, clerical, call center customer service experience; in healthcare preferred; or a minimum of six (6) months achieving call center metrics as a Call Center Associate I
Epic experience preferred

Education/Licenses/Certifications:

This is a part time position working 20-22 hours per week.

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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at candidateexperienceteam@multicare.org.