Careers As Unique As You


Collections Counselor Self Pay

Job Number: 49824
Spokane, WA
Job Category: Finance
Employment Type: Full-Time Regular
FTE: 1
Specialty: Not Applicable
Department: Patient Financial Services RCS
Shift: Day
Work Schedule: M-F, 8-5

The reasons to work at MultiCare are as unique as the people who do.  Join us for the professional challenges you seek.  In the settings you prefer.  With schedules that fit your life.  Learn more at

Position Summary:
The Collection Counselor position helps manage all aspects of their accounts receivable cycle to achieve improved business performance.  The Collection Counselor will work with colleagues, departments, payers and outside collection agencies to develop strategy, procedures and processes to ensure proper reimbursement and timely payments.         

Minimum Requirements:
CPT and Diagnosis coding experience and understanding         
Computer and 10-key skills required; data entry experience preferred         
Ability to reconcile and balance computer entries         
One year experience in customer service and familiarity with collection regulations         
Must have excellent communication skills orally, written and by telephone          
Previous account collection experience is helpful          
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.          

High School diploma or General Education Degree (GED)         
Additional medical billing education or equivalent of one year's experience in a medical office

Join Our Talent Community

Sign up to receive notifications of new jobs and other information. Sign up.

People you may know at MultiCare

See how you’re connected.

Refer a friend

Set up an RSS feed

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at