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The EDM Associate provides second point of contact for employees, and ensures employees receive the highest quality of service by recognizing individual needs, and by putting them first in the transactions. Accesses various media to respond to employee concerns, including telephony, hard copy, email and questions via AskHP system. Responsible for receiving/scanning, reviewing and processing employee information received from employees and management. Reviews documents for completeness and accuracy prior to scanning and entering into HRIS. Resolve discrepancies with employee and/or manager as needed. Tracks all activity in case management system, routes and/or escalates issues appropriately.
Work situations are varied and require an exceptional service-oriented individual, who has solid organization skills and high attention to detail. Relates well to all kinds of people, and has effective conflict management skills.
Four (4) years experience in a Human Resources department, preferably with onboarding, compensation, benefits or employee data management.
Experience with computer software applications
Health care environment experience preferred
Vocational business training or college course work or equivalent experience; AA degree preferred
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
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