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JOB DETAILS

Employee Resource Center Assoc

Job Number: 51480
Location:
Tacoma, WA
Job Category: Human Potential - HR / OE / Education
Employment Type: Full-Time Regular
Multicare Entity: MultiCare Health System
FTE: 1
Specialty: Not Applicable
Department: Human Resources
Shift: Day
Work Schedule: N40

The reasons to work at MultiCare are as unique as the people who do.  Join us for the professional challenges you seek.  In the settings you prefer.  With schedules that fit your life.  Learn more at www.multicarejobs.org                      

Position Summary:
The ERC Associate provides first point of contact for employees, and ensures employees receive the highest quality of service by recognizing individual needs, and by putting them first in the transactions.  Accesses various media to respond to employee concerns, including telephony, hard copy, email and questions via AskHP system.   Checks hard copy records for completeness and accuracy, scans and enters into HRIS.  Triages requests and tracks all activity in case management system, routes and/or escalates issues appropriately.   Work situations are varied and require an exceptional service-oriented individual, who has solid organization skills and high attention to detail.   Relates well to all kinds of people.            

Minimum Requirements:
Four (4) years service center  support experience, or three (3) years experience in a Human Resources department
Experience with computer software applications and/or high volume call center
Health care environment experience preferred     

Education/Licenses/Certifications:
Vocational business training or college course work or equivalent experience;  AA degree preferred

Monday - Friday 7:30a - 4:00p or 8:00a - 4:30p

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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at candidateexperienceteam@multicare.org.