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The Enterprise Application Administrator II is an intermediate-level technology position. This position has responsibilities in systems, application and training support. The position encompasses design, installation, modification, upgrades, enhancement and support of an ITSM application (SunView ChangeGear) through best practices. Work situations are a combination of intermediate to complex analytical, financial and administrative responsibilities, and require independent decision-making, problem-solving, leadership, systems analysis, customer service skills, organization, public speaking skills and excellent written and verbal communication skills. Internal contacts require establishing rapport with all levels of staff, management, and MHS executives. External contacts include vendor personnel and outside professional and healthcare organizations.
3 – 5 years experience in developing, implementing, operating or maintaining applications in integrated systems. Previous installation experience with ITSM systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred.
Associates degree or vocational/technical program completion in business, healthcare, or Information Technology; Bachelors degree preferred
An equivalent combination of additional qualifying work experience and technical certification or training may be substituted for education
Current Washington State Drivers License; and proof of a safe driving record (which meets established MHS Standards) obtained by a motor vehicle report from the appropriate state
Preferred candidates will have experience in the installation and configuration of service management workflows and processes such as, Incident Management, Problem Management, Service Level Management, Service Request Management, Service Catalog, CMDB, Change Management, Asset Management and reporting in accordance with ITSM ITIL methodologies.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
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