Better Health Care Starts with You
Better Health Care Starts with You
The Intake Specialist performs clinical intakes for agency services. The Intake Specialist determines clinical eligibility for services, ensures Medical Necessity Criteria are met for the enrolled consumers, as well as assesses for Level of Care and Risk. The Intake Specialist may provide crisis intervention coverage as needed.
Functions and Responsibilities
1. Performs clinical intakes. Gather all required clinical, financial and demographic information to complete intake assessment. Coordinates immediate treatment needs of consumer to ensure continuity between intake and service provision, specifically coordinating emergency psychiatric evaluations. Maintain awareness/knowledge of procedure changes related to intake.
2. Provides consultation to non-MHP level Community Access Department staff, including accepting crisis calls.
3. Takes on additional duties and provides back-up for Adult Crisis Services Program.
4. Maintains collaborative working relationships with other staff and departments, specifically, Adult Services, Child/Family, OASIS, Front Desk, Medical Records, Medical Services, and Billing.
5. Works cooperatively in a multidisciplinary team approach, according respect to others based on knowledge and experience as well as discipline.
6. Completes documentation accurately and in a timely manner. Documentation meets WAC requirements, is complete, justifies diagnoses and treatment plans and represents a full assessment of all risk factors reflected on Screening Sheet information. Uses appropriate service codes to reflect direct service provision and reconciles services electronically within the mandated time line. Stays apprised of all documentation and protocol changes.
7. Adheres to all agency and internal to CAD related policies and procedures. Fulfills WAC training requirements on a yearly basis
8. Supports a system-wide understanding of trauma prevalence, impact and trauma informed care.
9. Fosters healing, hopeful, honest and trusting relationships for consumers and employees; Values consumer voice, choice and self-advocacy.
10. Demonstrates a commitment to cultural competence.
11. Promotes a safe, calm and secure environment with supportive care and family-driven services that are trauma specific and promote recovery and wellness.
12. Maintains consumer records in keeping with Agency, County and State guidelines.
13. Demonstrates respect for consumer rights and maintains confidentiality per Agency policy.
14. Other duties as assigned.
15. Follows organization infection control policies and procedures. At risk for exposure to blood borne pathogens.
1. **Master’s level MHP status with a minimum of one year’s experience providing direct services to the identified populations (Seriously and Persistently Mentally Ill adults). Licensure preferred. **
2. Demonstrated diagnosis and accurate assessment skills, including mental status exams, lethality and level of functioning.
3. Ability to complete detailed documentation requirements in a timely manner.
4. Ability to prioritize multiple tasks and work within a multi- functioning team.
5. Ability to maintain confidentiality in all matters.
6. Demonstrated competence in Microsoft Office suite.
Personal Traits & Qualifications
Possess the knowledge, values, attitude and skills to create a trauma-informed, safe, trusting healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve with safety and healing.
Able to lift at least 10lbs; able to sit for long periods of time; some bending, stooping may be required.
Reports to: Intake Department Supervisor