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The Call Center Associate is responsible for performing clerical functions in support of the daily scheduling operations of assigned area. Work situations require accurate and detailed patient scheduling and answering multiple clinic phone lines in a centralized setting. This position requires a poised, courteous, customer service oriented individual with the ability to use discretion and good judgment. Contacts include extensive interactions with patients, family members, physician’s offices and will require a person with patience and a professional attitude. Attention to detail, strong customer service skills, and problem solving within the scope of the position’s responsibilities are key for this position.
Two years experience as receptionist or scheduler, in a medical setting preferred
Customer service experience required
Call Center experience preferred
Epic experience preferred
High school graduate or equivalent preferred
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
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