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The Patient Advocacy Specialist is responsible for handling customer concerns and Customer Service functions, assuring that all aspects of the recovery processes meet the needs of both the organization and customers. The Specialist works with Quality Management Consultants and Quality Management Department to assure clinical patterns/trends are aggregated with other system data to identify areas requiring improvement. This position is responsible for strategic deployment and tracking of performance improvement results of Health System resources to maximize customer satisfaction with complaint resolution and minimize key issues generating complaints
Five or more years in direct Customer Service experience within the healthcare field will be considered in lieu of a degree.
One year customer service experience
Experience writing professional documents/correspondence that is published internally or externally preferred.
Microsoft PowerPoint presentation experience preferred
Significant experience in project management, marketing communication or managing targets and timelines preferred
Experience in facilitating groups and managing improvement processes
Direct clinical healthcare experience preferred
Bachelor’s degree in healthcare, communications, business or related field
This position will work at Tacoma General for approx. six months then move to Auburn Medical Center.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at firstname.lastname@example.org.