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JOB DETAILS

Service Excellence Coach

Job Number: 47956
Location:
Tacoma, WA
Job Category: Professional
Employment Type: Full-Time Regular
FTE: 1
Specialty: Not Applicable
Department: Customer Service
Shift: Day
Work Schedule: M-F

The reasons to work at MultiCare are as unique as the people who do.  Join us for the professional challenges you seek.  In the settings you prefer.  With schedules that fit your life.  Learn more at www.multicarejobs.org

Position Summary:
The Service Excellence Coach is responsible for designing, directing, and implementing a customer service strategy and program for MultiCare Health System with an assigned targeted focus.  This position is responsible for implementing the Service Excellence strategy which includes development and delivery of service training, assessing and modifying internal patient experience processes, benchmarking current service, and developing tactics to improve patient experience for the System.

Minimum Requirements:
Three years experience in customer service training and management
Experience in a health care related field preferred
Experience facilitating patient advocacy groups or similar groups
Experience in designing customer service programs to support organizational goals

Education/Licenses/Certifications:
Bachelor’s Degree required, in business, education, organizational development or related field
Master’s Degree preferred
Clinical degree / designation preferred (RN, LPN, MA)

•Partnering with the Studer Group to facilitate skill building sessions and on-the-ground coaching efforts and leading coaching with targeted groups while Studer is not on site.
•Clinical degree / designation.  Examples would include RN, LPN, MA, PT etc.
•3-5 years’ experience in a clinical setting,  a leadership role preferred

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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at candidateexperienceteam@multicare.org.