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JOB DETAILS

Supv - Call Center

Job Number: 48148
Location:
Auburn, WA
Job Category: Management / Supervisory
Employment Type: Full-Time Regular
FTE: 1
Specialty: Not Applicable
Department: MultiCare Access Center
Shift: Day
Work Schedule: M-F 9:30am - 6:00pm

The reasons to work at MultiCare are as unique as the people who do.  Join us for the professional challenges you seek.  In the settings you prefer.  With schedules that fit your life.  Learn more at www.multicarejobs.org

Position Summary:
The Supervisor – Call Center is responsible for overseeing and supervising the Specialty Clinics and Primary Care Physician (PCP) scheduling operations and functions. This is a first line supervisory position directly supervising a staff of full-time, part time and on-call employees. Work situations require leadership, organization, prioritization, good judgment, independent decision-making and discretion to sensitive situations.  Major decisions are subject to the review and approval of the Call Center director. External contacts include patients, physician offices, insurance companies, DSHS, Medicare, and Medicaid. Internal contacts consist of all staff and management throughout MultiCare.

Minimum Requirements:
Two years of experience in scheduling operations/functions
Previous experience and demonstrated skills in a leadership or a supervisory role; two years supervisory experience preferred
Experience working in a highly computerized environment

Education/Licenses/Certifications:
Associates degree or two (2) additional years of experience in lieu of degree will be considered

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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at candidateexperienceteam@multicare.org.